A drunken man who urinated on a female co-passenger in the business class of an Air India flight in November and left without taking any action has been banned from the airline for 30 days, the company said on Wednesday amid growing outrage. A few weeks after the incident, Air India also filed a case and recommended that the irregular flyer be placed on the no-fly list.
The incident came to light after the woman wrote to Air India’s group chairman N Chandrasekaran, director general of civil aviation, seeking a report from the airline on the incident.
“We will take action against those found negligent,” said the regulator.
On November 26, a drunk passenger allegedly unzipped and urinated on a 70-year-old fellow passenger in the business class of an Air India flight from New York to Delhi. After eating, the light went out.
After urinating, the man continued to expose himself and did not move until another passenger asked him to return to his seat.
The woman complained to the crew that her clothes, shoes and bag were soaked in urine. The crew gave him a set of pajamas and slippers and asked him to return to his seat, claiming that no other seat was available.
After the flight landed in Delhi, the passenger allegedly left without taking any action for his outrageous behaviour.
Disappointed with the airline’s handling of the incident, the woman wrote to Mr Chandrasekaran the next day about what she described as “the most painful flight I have ever experienced”.
“I am writing to express my deep dismay at the horrific incident that took place on flight AI102 on my business class trip (started at JFK, NY at 12.30pm yesterday 26th November and arrived at New Delhi Indira Gandhi International Airport at around 1.30pm this afternoon). pm) It was the most painful flight I’ve ever experienced. During the flight, shortly after lunch was served and the lights went out, I was getting ready for bed, and another passenger walked into my seat completely drunk. He took off his pants, relieved himself. and proceeded to expose me to his private parts. The passenger sitting next to me asked him to return to his seat. He did not respond immediately, but left the area after a while,” he said in the letter.
Air India has now filed a police complaint against the man and banned him for 30 days “as a first step”.
Air India has “banned the passenger for 30 days, the maximum allowed unilaterally, and has reported the matter to the DGCA for further action,” a spokesperson said in a statement. However, the airline did not give details about when the flight ban was issued.
“We have also set up an internal committee to investigate the lapses on the part of the Air India crew and to resolve the lapses delaying the prompt remediation of the situation,” the statement said.
Further, the airline said it is in regular contact with the passenger and his family during the investigation and reporting process.
The woman reportedly wrote that she did not want to sit in the dirt seat, so she was given a crew seat. After an hour, he was asked by the crew to return to his seat, which was covered with a sheet but still peeing. When he adamantly refused to take the same seat, he was given another crew seat, where he spent the remaining five hours of the flight.
“Later I learned from a fellow passenger that there were several seats available in first class and he advised the crew to move me to one of them instead of forcing me to sit in a dirty seat. Apparently, the crew didn’t feel that way. A distressed passenger was to be cared for. Priority. At the end of the flight, the staff told me that they would give me a wheelchair so that I could clear customs as soon as possible. However, the wheelchair deposited me in a waiting area, where I waited for 30 minutes, and no one came to pick me up. Finally, I myself. Had to clear customs and collect luggage myself – all in Air India pajamas and socks,” the woman wrote, calling the Air India crew deeply unprofessional.
Air India expressed strong condemnation and immediately apologized after a similar incident in August 2018, when a drunken man urinated on a female passenger’s seat on a New York-Delhi flight.
— Air India (@airindiain) September 1, 2018
This is the latest incident of indecent behavior on a flight.
On December 26, a group of passengers the beat After a fellow passenger on a Thai Smile flight from Bangkok to Kolkata refused to recline his seat before takeoff. 16 December, a video A row erupted on an IndiGo flight where a flight attendant was heard saying to a passenger, “I am not your servant.”